Legal

Cancellation & Refund Policy

Last updated: 25 July 2026

This Cancellation & Refund Policy applies to purchases made directly from Soulcraft Studios ("we," "us," or "our"), an independent game studio based in India, including games, in-game cosmetic items, premium features, other digital content, and subscriptions. It is provided in accordance with applicable Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. It forms part of, and should be read together with, our Terms of Service.

1. Nature of Our Products

Our products are digital goods and services that are delivered or made accessible electronically, usually immediately after payment. Because digital content is delivered instantly and cannot be "returned" like a physical product, the terms below explain when cancellations and refunds are possible.

2. Cancellations

• One-time purchases (games, cosmetic items, premium features, and other digital content): you may cancel an order only before the content has been delivered, downloaded, or accessed. Once the content has been delivered or accessed, the order can no longer be cancelled, as the product has been made available to you.
• Subscriptions: you may cancel a recurring subscription at any time through your account settings or by contacting us. Your cancellation stops all future renewals. You retain access to the subscription benefits until the end of the billing period you have already paid for; we do not charge you again after cancellation.

3. Refund Eligibility

We want you to be happy with what you buy. You may be eligible for a refund in cases such as:

• You were charged more than once for the same order, or charged in error.
• You paid but did not receive the digital content or access you purchased, and we are unable to deliver it.
• The purchased content is materially defective or does not work as described, and we are unable to fix the issue within a reasonable time.
• A subscription renewal was charged after you had already cancelled, or an unauthorised charge was made.

Refunds are generally not provided where a one-time digital item has already been delivered, downloaded, or consumed and is working as described, or simply because of a change of mind after delivery. Nothing in this policy limits any rights you have that cannot be excluded under applicable consumer law.

4. How to Request a Refund

Email us at dharanidhar@soulcraftstudios.in within 7 days of the charge, from the email used for the purchase, including your order/receipt details and a short description of the issue. We may ask for basic information to verify the purchase.

5. Processing & Timelines

• We review and respond to refund requests within 3 business days.
• Approved refunds are issued to your original payment method via our payment processor (Stripe).
• Once approved, refunds are typically completed within 5–7 business days, though the exact time your bank or card issuer takes to reflect it may vary.
• We will confirm the outcome of every request by email.

6. Purchases Made Through Third-Party Platforms

If you bought a game or item through a third-party storefront (such as Steam) or a platform such as Reddit rather than directly from us, that platform processes the payment and its own cancellation and refund policy governs the transaction. Please raise such requests with the relevant platform. This policy applies to purchases made directly from Soulcraft Studios.

7. Contact Us

For any cancellation or refund request, or questions about this policy:

• Email: dharanidhar@soulcraftstudios.in
• Phone: +91 98809 06230 (India)
• Soulcraft Studios, Bengaluru, Karnataka, India